Frecuently asked Questions - FAQ

No, our services are personalized and private.

Yes, we recommend 2 pieces maximum per person.

Cancun Hotel Zone: The trip generally takes 30 to 45 minutes depending upon traffic or weather conditions.

Playa del Carmen: The trip generally takes 1 hour depending upon traffic or weather conditions.

Akumal: The trip generally takes 1 hour 30 minutes depending upon traffic or weather conditions.

Tulum: The trip generally takes 2 hours depending upon traffic or weather conditions.

Our staff is always there, but on the arrival e-voucher you will see a phone number to contact the reservation center if you need further assistance.

We have a fleet of SUV’s, limousines and minibus.

We will be tracking your flight information given during your reservation. Please contact us only if your flight information has changed.

Yes, please make sure to note in your reservation that your party needs a car seat or booster seat. We cannot guarantee availability without at least 24 hours’ notice.

No, it is not necessary upon arrival to inform our staff of your pick up time. If you need to reschedule, or have any other changes, please feel free to contact us at local numbers or send us an email with at least 24 hours advanced notice.

Your will receive confirmation email of your reservation. Afterwards, you will receive an addition email confirming your arrival and another confirming your departure. If you do not receive any emails within 24 hours, please check your span inbox and then contact us.

If your hotel is not included in our reservations list, please email us at: [email protected].

We offer two ways for paying, could be charged online by PayPal or cash on arrival. We do not accept traveler checks, coins or bills that are not torn or marked as we can’t exchange them here. We accept Mexican pesos; CAD or USD please check with your driver for the current exchange rate. We recommend to Pay the exact amount, anything more will be considered a tip.